Privacy Policy
Last updated: September 23, 2026
Camera On Call ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
1. Information We Collect
We collect the following types of information:
- Email Address: Required for account creation, login, and secure One-Time Password (OTP) verification.
- Phone Number (Optional): Provided optionally during profile setup or booking to facilitate communication with your assigned photographer.
- Name: Used for your profile and booking reservations.
- Location Data (Precise & Approximate): Used to show nearby photographers and studios. Location is accessed only while the app is in use and only with your explicit permission.
- Booking Information: Details of photography sessions, dates, packages, and venues you book through the app.
- Reviews & Ratings: Content you voluntarily submit when reviewing service providers.
2. How We Use Your Information
We use the collected information for the following purposes:
- Authentication & Account Security: To verify your identity via a secure One-Time Password (OTP) sent directly to your registered email address.
- Service Delivery: To connect you with nearby photographers and studios, process bookings, and manage your appointments.
- Service Communications: To send booking confirmations, status updates, and customer support communications.
- Location Services: To display service providers near your current location.
- Profile Management: To display and manage your account information.
- App Improvement: To understand usage patterns and improve the app experience.
3. Data Sharing
We do not sell, trade, or share your personal information with third parties except in the following limited circumstances:
- Service Providers: Your name, contact details, and booking information are shared with the photographer/studio you book, solely to fulfill your appointment.
- Email Delivery Partners: We use secure transactional email delivery providers (such as Brevo) to send OTP verification codes and booking notifications to your email address.
- Legal Requirements: We may disclose information if required by law or to protect our rights, safety, and regulatory compliance.
4. Data Security
We implement appropriate security measures to protect your information:
- All data is transmitted using SSL/TLS encryption (HTTPS).
- Authentication tokens (JWT) and sensitive credentials are encrypted and securely handled using industry standards.
- OTP verification codes are time-limited, single-use, and expire automatically after 10 minutes.
- Access to user data is restricted to authorized personnel only.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you decide to stop using the app, you can request account deletion, and all your personal data will be processed according to our deletion policy.
6. Account & Data Deletion Request
If you wish to delete your account and associated data from Camera On Call, you can request deletion at any time. We respect your privacy and will process your request within 7 business days.
How to request deletion:
Please send an email to princeraj2722@gmail.com with the subject line "Account Deletion Request". In your email, please include:
- The registered email address associated with your account.
- Your profile name and phone number (if added to your profile).
What data will be deleted:
- Your personal profile details (Name, Email address, Phone number).
- Your location history and saved addresses.
- Your booking history.
- Your favorite photographer lists.
What data is retained:
- All personal identifiers and location history are permanently deleted. Transactional billing records (such as completed booking payments) may be retained securely for up to 180 days solely for regulatory compliance and tax reporting, after which they are fully deleted.
7. Your Rights
You have the right to:
- Access your personal data stored by us.
- Update your profile information through the app.
- Delete your account and all associated data at any time via the instructions in Section 6.
- Revoke location permissions at any time through your mobile device settings.
8. Child Sexual Abuse & Exploitation (CSAE) Prevention Standards
Camera On Call strictly prohibits any content, communication, or behavior related to Child Sexual Abuse Material (CSAM) or Child Sexual Exploitation and Abuse (CSAE). We maintain a strict zero-tolerance policy against CSAE.
Key Safety & Reporting Standards:
- Zero Tolerance: Uploading, sharing, or facilitating access to CSAM/CSAE content is strictly prohibited on our platform. Account termination will be immediate upon detection.
- Reporting Mechanisms: Users can report any concerns directly in-app or by contacting our designated child safety compliance team at princeraj2722@gmail.com.
- Legal Compliance & Authorities: We actively comply with applicable international, regional, and national child protection laws and promptly report confirmed CSAE violations to relevant law enforcement and child safety organizations (such as NCMEC and national cybercrime portals).
9. Children's Privacy
Camera On Call is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will promptly delete it.
10. Third-Party Services
Our app uses the following third-party services:
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: princeraj2722@gmail.com
- Developer: Prince Raj